We’ve seen it before. A company makes a big investment in a new ERP system, and a BI system, then added Balanced Score Cards and very pretty dashboards. But the CEO still gets reports in an Excel spreadsheet. Ever wonder why this happens? There are many reasons, however a common one is that when the new system was implemented, no one cleaned the data from the old system(s) BEFORE it was loaded into the new system.
As a result, all the reports that had wrong information before – still have wrong information. They just now have eye catching buttons and dials on them!
This happens time and time again because the data migration/conversion stream of the ERP project did not receive the attention that it deserved. It was left to another team, another stakeholder, another phase maybe– you know the old story. "Here is the file format we need – provide the data in this format and we’ll load it for you." But the responsibility for the quality of the data is with someone else.