We have been so consumed with thinking about ourselves, our jobs, our businesses during this crisis that we instinctively focused on our personal and business priorities first – that’s human nature. But several weeks into it, it is now time to turn our attention to others. The universe is reminding us of this because we have been “too busy” to do so on our own accord.Think about it - our customers are facing the same crisis we are. They are worried about revenue losses, supply chain disruptions, production shortages, uncertain cash flows, the ability to count on a healthy workforce to ensure business continuity, impact to shareholder value, and so on. Instead of trying to SELL more of the same to them, why don’t we take a pause and instead ask ourselves, how can we help our customers with what THEY need today to ride the crisis?
As humans, we need interaction since we do not exist in isolation. It’s not a “nice to have,” it’s a “must-have”. So, how about reaching out to friends and family that we haven't spoken to in a long time? They are anxious and concerned, as well. A simple call or a text message could go a long way – and we have the perfect opportunity in front of us to find out what's been happening in their lives. I keep a running list of people I want to reach out to, and I connect with a handful every day. It’s been very fulfilling and rewarding, and to be honest, a breath of positivity in the current climate.
All of this has made me realize we need to pivot from the “ME” mindset to the “WE” mindset (“M” flipped around on its head is a “W”!) The recovery will happen if we ALL support each other. And when we do, we will survive and thrive TOGETHER!
“Notes from the CEO,” is a part of a serialized weekly publication by Utopia featuring candid and inspiring thoughts from Utopia’s Co-Founder and CEO, Arvind Singh. Arvind will explore topics such as living in the “new normal,” focusing on “we,” personal reflection, finding opportunities in dynamic times, and motivational habits. It’s part business, part life, and all positive thinking. Check back weekly to see the latest release in the series.