Policies

Utopia's Quality Policy

Quality at Utopia begins and ends with the customer. Utopia aims to complete customer satisfaction and long term business relationship. Utopia strives and achieves continual improvements in services and processes that result in better quality, reliability, user experience, and support. Utopia understands the synergy that needs to be consciously created among people, process, and technology. This resulted in our process approach to the operations and system approach in quality management. Utopia has established, documented, implemented, and maintains a Quality ​Management System as per ISO 9001:2015 that ensures and enhances customer satisfaction. We have established the context, quality policy, objectives, procedures, training, planned audits, and management reviews. Our operations start with risk-based thinking and end after reviewing of Internal Audits. Surveillance audits are conducted to ensure sustainability and continual improvement.

Information security​​​​ at Utopia involves all stakeholders beginning with the customer and employees on either end. Utopia ensures the best possible information security that includes cybersecurity, network security, and personal data protection. While Confidentiality, Integrity, and Availability of information are ensured, Utopia maintains and updates awareness for people, continuously review and improve processes, and leverage technology to the extent possible. Utopia’s zero data breach history is testimony to reliability. Utopia has established, documented, implemented, and maintained an Information Security Management System as per ISO 27001:2013 that ensures and enhances all applicable information security controls. Our operations start with risk assessment and end after reviewing of Internal Audits. Surveillance audits ensure continual improvement and sustainability. 


Utopia is ISO 9001 certified since 2007, ISO 27001 since 2019, and maintains upgraded certification.

Information Security Policy

Utopia firmly believes the information is a business asset of significant value to the organization and needs to be protected from threats that could potentially disrupt business continuity. This statement intends to provide a mechanism to establish procedures to protect against security threats and minimize the impact of security incidents.

The purpose of this Policy is to protect the information assets from all threats, whether internal or external, and deliberate or accidental.

The Policy scope covers physical and information security, such as data stored on paper, storage devices, transmitted across networks or spoken in conversation.

All personnel holding leadership positions are directly responsible for implementing the Policy within their functional areas and for adherence by their staff. It is the responsibility of each employee to adhere to the Policy. Disciplinary processes will be applicable in those instances where staff fails to abide by this security policy.

This Policy of Utopia Ensures:

Information will be protected against unauthorized access.

• To protect and preserve confidentiality, integrity, and availability of information assets.

• To comply with applicable legal, regulatory and contractual security requirements

• To establish business continuity plans to counteract interruptions to UTOPIA critical business services.

• To ensure a consistent and effective approach to handle information security incidents and malware.

• To provide continuous awareness, education, and training on information security.

 All breaches of information security, actual or suspected, are reported and investigated by Information Security Team.

Privacy Policy

Utopia recognizes the importance of privacy and sensitivity of personal information. As handlers of data we have a professional obligation to keep confidential all classified information we receive from data subjects. Utopia is committed to protecting any personal information/data that is collected, held, processed or used by Utopia during provision of our services or product. The Utopia Global Privacy Policy (“Policy”) outlines how we manage personal information of employees, stake holders (both internal & external), and all personnel directly or indirectly involved and safeguard their privacy. Utopia is responsible for the personal information we handle. To ensure our accountability, we have developed this Policy and trained our employees, contractors, agents and all third parties about our policies and practices. We reserve the right to modify this Policy from time to time. 

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